Many organisations bought ServiceNow to simplify work, then watched the instance grow complex: customisations that block upgrades, modules licensed but barely used, and reports still built in Excel. A structured assessment tells you where you stand and what to fix first. Start with six questions.
How far are you from out-of-box? Heavy customisation raises upgrade cost and risk. Know which customisations still earn their keep.
Are you using what you pay for? Compare licences to active use by module and role.
Is your CMDB trustworthy? Discovery coverage and data quality decide whether ITOM, security and AI can work.
How healthy is the platform? Performance, technical debt, upgrade readiness and security configuration all need a baseline.
Are processes working, or just running? Look at resolution times, repeat incidents, SLA breaches and self-service adoption.
Are you ready for AI? Now Assist and AI agents need clean data, clear knowledge and governance, which is where AI Control Tower comes in.
An Intellivate assessment answers these questions in weeks, not months, and ends with a prioritised roadmap: quick wins, structural fixes and the next value-adding capabilities. Whether you go on to deploy with us or not, you'll know exactly where your platform stands.
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