Consult. Deploy. Run. One accountable ServiceNow partner.
From the first assessment to 24×7 operations, Intellivate covers the full ServiceNow lifecycle. One team, one platform, one point of accountability.
ServiceNow Consulting
Get the strategy right before you build.
Our consultants combine deep platform knowledge with real industry context. We help you decide what to put on ServiceNow, in what order, and how your teams should work once it is live.
What we offer
Platform assessments. A health check of your current instance: configuration, customisation debt, upgrade readiness, adoption and licence use.
Strategy and roadmaps. A phased plan that ties ServiceNow investment to business priorities.
Target operating models. Processes, roles and governance designed for how your organisation actually runs.
Legacy migration planning. A clear path off legacy tools onto ServiceNow, with scope, risks and sequencing defined up front.
AI readiness. Where Now Assist, AI agents and AI Control Tower can deliver value first, and how to govern them safely.
Outcome: A roadmap your board can fund and your teams can deliver.
ServiceNow Deployment
Faster go-lives, with less risk and less rework.
We design, build, integrate and take ServiceNow live, accelerator-led and powered by Zero-Touch Deployment, our AI engine. AI generates the documentation, stories, configuration and test cases. Our experts review every output and own the architecture.
Platform coverage
| Area | What we deliver | Outcome |
|---|---|---|
| ITSM | Incident, problem, change, request and knowledge; portals, virtual agents, Microsoft Teams and endpoint discovery integrations | One service desk, faster resolution, fewer repeat issues |
| ITOM | Discovery, service mapping, event management and a trusted CMDB | Full visibility of infrastructure and services, fewer outages |
| ITAM (HAM and SAM) | Hardware and software asset lifecycle, licence compliance and optimisation | Lower asset and licence spend, audit-ready compliance |
| SPM | Demand intake, project and portfolio management, resource and financial planning | Investment aligned to strategy, with a live portfolio view |
| IRM | Risk frameworks across global entities, policy and compliance, audit and business continuity | Continuous compliance and audit-ready evidence |
| TPRM | Vendor onboarding, risk assessments, due diligence, remediation and monitoring | Faster vendor onboarding and full sight of third-party risk |
| CSM | Omnichannel case management, customer portals, SLAs, playbooks and Customer 360 | Connected service, faster resolution, higher satisfaction |
| FSM | Work orders, dispatch and scheduling, mobile execution, parts and inventory | More jobs per technician, right first time |
| Financial Services Operations | Banking and wealth workflows: onboarding, servicing, collections and compliance on one record | Faster client journeys with compliance built into the workflow |
| App Engine | Low-code custom applications on the ServiceNow platform | Business ideas turned into running workflows in days |
| Now Assist and AI Agents | Generative AI summaries, resolution notes and agentic workflows across IT, customer and employee service | Less manual effort, faster resolution |
| AI Control Tower | AI discovery across 30+ systems, risk-based intake, run-time evaluation and MCP security | Enterprise AI governed, evaluated and secured from one place |
| Moveworks | One conversational front door for employee requests across IT, HR, finance and facilities | Requests resolved end to end, not deflected |
| Armis | Agentless discovery of managed, unmanaged, OT and IoT assets, with exposure routed as work | Every connected device known, classified and secured |
Outcome: Up to 50% faster deployment and 30% lower implementation cost with Zero-Touch Deployment.
Managed Services
Run. Improve. Evolve.
After go-live, one accountable team runs and improves your ServiceNow estate. Incident, problem, change, demand and SLA sit on a single desk with transparent reporting. Every six months, we plan improvements based on your own incident data.
At a glance: 24×7 support coverage · 1 desk, one accountable team · Half-yearly improvement roadmap · 5 global platforms managed today
What's included
Platform health checks and upgrades
Enhancements and new demand
SLA-backed support
Adoption and admin training
Outcome: A platform that keeps getting better after go-live, not one that drifts.
Not sure where to start? Book a free 30-minute conversation with a ServiceNow architect. ↗
