ServiceNow ITSM implementation, CSM and FSM implementation
Faster go-lives, with less risk and less rework.
We design, build, integrate and take ServiceNow live, accelerator-led and powered by Zero-Touch Deployment, our AI engine. AI generates the documentation, stories, configuration and test cases. Our experts review every output and own the architecture.
Platform coverage
| Area | What we deliver | Outcome |
|---|---|---|
| ITSM | Incident, problem, change, request and knowledge; portals, virtual agents, Microsoft Teams and endpoint discovery integrations | One service desk, faster resolution, fewer repeat issues |
| ITOM | Discovery, service mapping, event management and a trusted CMDB | Full visibility of infrastructure and services, fewer outages |
| ITAM (HAM and SAM) | Hardware and software asset lifecycle, licence compliance and optimisation | Lower asset and licence spend, audit-ready compliance |
| SPM | Demand intake, project and portfolio management, resource and financial planning | Investment aligned to strategy, with a live portfolio view |
| IRM | Risk frameworks across global entities, policy and compliance, audit and business continuity | Continuous compliance and audit-ready evidence |
| TPRM | Vendor onboarding, risk assessments, due diligence, remediation and monitoring | Faster vendor onboarding and full sight of third-party risk |
| CSM | Omnichannel case management, customer portals, SLAs, playbooks and Customer 360 | Connected service, faster resolution, higher satisfaction |
| FSM | Work orders, dispatch and scheduling, mobile execution, parts and inventory | More jobs per technician, right first time |
| Financial Services Operations | Banking and wealth workflows: onboarding, servicing, collections and compliance on one record | Faster client journeys with compliance built into the workflow |
| App Engine | Low-code custom applications on the ServiceNow platform | Business ideas turned into running workflows in days |
| Now Assist and AI Agents | Generative AI summaries, resolution notes and agentic workflows across IT, customer and employee service | Less manual effort, faster resolution |
| AI Control Tower | AI discovery across 30+ systems, risk-based intake, run-time evaluation and MCP security | Enterprise AI governed, evaluated and secured from one place |
| Moveworks | One conversational front door for employee requests across IT, HR, finance and facilities | Requests resolved end to end, not deflected |
| Armis | Agentless discovery of managed, unmanaged, OT and IoT assets, with exposure routed as work | Every connected device known, classified and secured |
Outcome: Up to 50% faster deployment and 30% lower implementation cost with Zero-Touch Deployment.